AUTOMATION
Website FAQ Chatbot
Customers often call or email with routine questions about services, business hours, or service areas. These requests take up staff time, and after-hours visitors may not get an answer until the next day.
HOW IT WORKS
TRIGGER
Understand the visitor’s question.
Find the most relevant answer from the business knowledge base.
Provide a clear, immediate response.
Offer to connect the visitor with a team member when needed.
Record the conversation to help improve customer service.
OUTCOME
Visitors get helpful answers immediately, while your team spends less time handling repetitive questions.
IN PRACTICE
On a Sunday evening, a potential customer asks whether the business serves their neighborhood. The chatbot confirms coverage right away and offers an option to schedule a call.
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