AUTOMATION
Post-Job Follow-Up & Review Request
Customers may be happy with the work but often will not leave a review unless they are asked. At the same time, concerns can go unnoticed if the business does not check in promptly.
HOW IT WORKS
TRIGGER
Send the customer a friendly follow-up message.
Ask for feedback about their experience.
Thank satisfied customers and invite them to leave a Google review.
Alert a manager when a customer reports a concern.
Save all responses for service-quality tracking.
OUTCOME
The business earns more genuine reviews, resolves customer concerns sooner, and strengthens relationships after each job.
IN PRACTICE
After a roof replacement, the customer receives a text asking how the job went. If they respond positively, they receive a second message with a direct link to leave a Google review.
MORE SERVICES